Refund policy
Return Policy
At BLK_MAJESTY, we take pride in the quality of our products and the satisfaction of our customers. We understand that sometimes an item may not be quite right. That is why we offer a 30-day return policy to ensure you shop with confidence.
Return Period:
You have 30 days from the date your order was delivered to request a return. Unfortunately, returns requested after this period cannot be accepted.
Eligibility Requirements:
To be eligible for a return, the item must meet the following conditions:
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It must be unworn, unwashed, and in the same condition that you received it.
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It must have all original tags attached and be free from any signs of wear, alterations, makeup, deodorant marks, or other damage.
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Items that do not meet these requirements may be returned to you at your expense.
How to Request a Return:
To initiate a return, please contact us at support@blkmajesty.com. Include your order number and a brief description of the reason for your return. Our customer support team will provide you with detailed instructions on how to return your item.
Return Shipping:
Customers are responsible for the cost of return shipping unless the item arrived damaged or we made an error in fulfilling your order. We recommend using a trackable shipping method to ensure your return reaches us safely, as we cannot be responsible for lost or stolen packages.
Refunds:
Once your return is received and inspected, we will notify you by email that your return has been processed. If approved, a refund will be issued to your original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or credit card provider.
Exchanges:
If you wish to exchange an item for a different size or style, please contact us at support@blkmajesty.com. We will do our best to assist you, depending on the availability of the desired item.
Damaged or Incorrect Items:
If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will promptly arrange for a replacement or issue a full refund, including any return shipping costs incurred.
Final Sale Items:
Please note that items marked as "final sale" are not eligible for return or exchange.
At BLK_MAJESTY, we are committed to providing high-quality women’s fashion and exceptional service. If you have any questions about our return policy or need assistance with a return, please do not hesitate to reach out. We are here to help ensure you have the best possible experience shopping with us.